UK Gambling Commission Secures £900,000 Settlement with L&L Europe Over Unfair Withdrawal Terms
The UK Gambling Commission settled with L&L Europe for £900,000 over unfair withdrawal terms and compliance failures.Summary
The UK Gambling Commission agreed a £900,000 regulatory settlement with L&L Europe Limited following multiple compliance failures across its online casino brands, including allbritishcasino.com, casinocasino.com, and hypercasino.com. The breaches involved withdrawal processing, anti-money laundering (AML) controls, and social responsibility measures. L&L Europe limited customers to one withdrawal at a time, which the Commission deemed unfair under the Consumer Rights Act 2015. The operator also manually reviewed every fifth or tenth withdrawal, demanding extra information that could have been requested at account opening. AML controls relied too heavily on financial thresholds rather than customer-specific risk profiles, and safer gambling alerts were inconsistent. Sue Young, Executive Director of Operations, emphasized that consumers must be treated fairly and that the regulator will act on unfair practices. The settlement signals broader scrutiny of consumer access to funds, warning licensees to audit withdrawal rules and embed risk-based reviews from the outset.
(Source：Sccg Management)